Contact us
Send a message below, or email the address that fits directly.
Send a message
We reply to the email address you give — no account needed.
Prefer your own email client? Every address below reaches the same place the form does.
- support@mycaseviewer.com
Support
Your account, uploads, deliveries, billing, and anything that is not working. Locked out, lost your two-factor device, or told your account is suspended? Write from the email address on the account, so we can confirm it is you.
- admin@mycaseviewer.com
Custom plans
More storage or bandwidth than Enterprise, or an arrangement for a whole firm.
- security@mycaseviewer.com
Security reports
Found a vulnerability? We acknowledge reports within two business days. How we handle them.
- privacy@mycaseviewer.com
Privacy requests
Access to, correction of, or deletion of your personal information, under our Privacy Policy.
- legal@mycaseviewer.com
Legal notices
Notices under the Terms of Service. Formal service of process goes to our registered agent instead: Colorado Registered Agent LLC, 1500 N Grant St, Ste C, Denver, CO 80203.
- dmca@mycaseviewer.com
Copyright (DMCA)
Infringement notices meeting 17 U.S.C. § 512(c)(3). The requirements are in section 19 of the Terms.
Support on Discord
Quick questions, how-tos and product news, answered by us and by other investigators using MyCaseViewer.
Join the Discord serverDiscord is not private. Other members can read what you post, so never share case details, client names, case links or passwords there — use support@mycaseviewer.com for anything about a specific case.
By post
1500 N Grant St, Ste C, Denver, CO 80203
Email is faster for everything except formal legal service.
Received a case link?
Questions about what a case contains, its password, or how long it stays available go to the investigator or firm who sent it — they control the case, and we cannot change it on their behalf. For a problem with the viewer itself, email support@mycaseviewer.com.