Uploading with a weak or dropped signal
Surveillance work happens in parking garages, rural roads and parked cars — exactly where signal is worst. Here is plainly what MyCaseViewer does about that, and what it does not: it survives a dropped connection without losing what you've already sent, but it cannot send anything while you genuinely have no connection at all. Nothing here queues a file for later; sending bytes always needs a live connection at the moment they go.
Install MyCaseViewer on your phone
This gets you a home-screen icon and a full-screen app rather than a browser tab with an address bar — faster to open one-handed between setups, and it looks like the app it is. It does not change how uploads handle a dropped connection; that part works the same whether you install it or just use the site in your browser. Install it for the convenience, not because it changes what happens when signal drops.
iPhone (Safari)
- Open mycaseviewer.com and sign in.
- Tap the Share button (the square with an arrow pointing up).
- Scroll down and tap Add to Home Screen.
Android (Chrome)
- Open mycaseviewer.com and sign in.
- Tap the menu (three dots, top right).
- Tap Install app (or Add to Home screen).
What actually happens when your connection drops
It depends entirely on how long the drop lasts.
A few seconds — driving under an overpass, a bar of signal
Handled automatically. A large upload is sent in chunks, and each chunk retries on its own — up to three attempts, with a short pause between them — before anything is reported as failed. If your connection comes back within a few seconds, you likely never see anything happen at all.
Longer than that, or you close the app
The upload stops, and you'll see it as unfinished — but nothing already sent is lost. MyCaseViewer keeps a small reminder on your device (not the file itself) so it can recognize the upload again, for about a day. Reopen the case once you have a connection and an Unfinished uploads panel offers to pick it back up.
Resuming picks up exactly where it stopped.A 3 GB video that reached 80% before your signal died does not start over — it sends the remaining ~600 MB. What counts as “already sent” is confirmed against our storage provider each time, not trusted from anything remembered on your phone, so a crashed app or a dead battery can't corrupt the file it produces.
What this does not do
MyCaseViewer does not upload in the background while your phone has no signal at all, and there is no queue holding a file until a connection returns. If you are somewhere with zero coverage for an hour, nothing moves for that hour — the upload is simply waiting, exactly where it stopped, for you to have a connection again. That is a real limit, not a detail we'd rather not mention: plan around it the way you'd plan around any other tool that needs a signal to talk to the internet, and upload before you head somewhere you know has none if the footage can't wait.