How to use MyCaseViewer

Drag files onto the case, or use Choose files. Video, audio, images and documents are all supported, including older formats (.doc, .ppt, HEIC photos, uncommon video containers) which are converted automatically so they play inline for your client.

Reorder files with the up/down controls, rename them inline, or delete one you uploaded by mistake. Storage used against your plan's limit is shown at the bottom of the tab.

If an upload stops — a dropped connection, closing the tab — it isn't lost. An Unfinished uploads panel offers to pick it back up from where it stopped, re-checked against storage rather than trusted from memory. Details: uploading with a weak or dropped signal.

Case name, recipient name, and one message to your client that appears in a card next to the case title on their page. Line breaks are kept, so it reads like the note you'd actually send.

On the Links tab, add links to outside resources — a court filing, a report hosted elsewhere. They appear on your client's page and open in a new tab.

Moves every file from one case into another, then closes the source case (its share link stops working). Mainly for tidying up a case a sub-user started without an assignment — see Sub-users.

Removes the case and its files, and its share link stops working immediately. There is no undo — the dashboard asks you to confirm once before it runs. A case under legal hold cannot be deleted; see below.

Works instantly for your client — no account, no download, no software on their end. Copy it, or Open to preview it yourself in a minimal viewer window. Reset link issues a new URL and breaks the old one, for when a link went somewhere it shouldn't have.

Every case gets one automatically. It can't be shown again once you navigate away unless you set a new one — Set a specific password, or Generate new for a random one. Send it to your client separately from the link itself: by text or a call, not in the same email.

Changing the password is also how you cut someone off: it locks out everyone currently viewing, who are asked for the new one on their next click. (A video already playing can keep streaming for up to four hours after that.)

Emails a branded message with the secure link to one or more addresses at once. You're notified the first time each recipient opens it. Every address you send to gets its own row under Recipients, showing whether — and how many times — they've opened the case.

That list shows who opened it; it does not limit who can. Stop tracking just stops counting that address's opens — it doesn't cut off access. To actually revoke access, change the case password above.

From the account menu → Extension codes, generate a code your client can redeem on their own case page to keep it available past its normal deletion timer — useful when a case is about to expire and you want them to be able to extend it themselves without going back through you. You choose how many extra days it grants and how many times it can be used, and you're notified when someone redeems one.

Your client can always view and play every file, in every mode below — this setting only controls downloading:

• Open — they can download every file.
• Partial — only the files you individually mark downloadable.
• View-only — view and play only, no downloads at all.

Partial and View-only come with Pro and up.

Light, dark, or follow your recipient's own device. Choosing light or dark explicitly also removes the toggle from their view.

When the case and its files are deleted automatically, counted from when the link is first opened. Your plan sets a default; higher plans can override it per case, down to 30 minutes or out to never expiring. A shorter or longer timer than your plan allows is refused, not silently clamped.

Freezes an exact fingerprint of every file in the case and publishes it to the Bitcoin blockchain. Once sealed, no file can be added, removed, or moved to another case — the case is frozen until you unseal it, which is itself recorded. Your client (and anyone they show it to) can verify independently, with free standard tools, that nothing in the delivery changed after you sent it.

A seal fixes what was delivered. It does not prove the contents are authentic, unaltered before sealing, or that they depict what they appear to depict. Full explanation, including how to check a seal yourself: how the blockchain seal works.

Each plan includes a set number of seals per month, after which sealing adds a flat charge to your invoice rather than being refused — see Plans & billing below.

A held case is exempt from its deletion timer and cannot be deleted while the hold is active. Every placement and release is permanently recorded on the case's Certificate of Delivery, including your stated reason — you can lift a hold yourself, but never without leaving a record.

Preservation is billed separately. If your subscription ends while a case is under hold, it stays preserved and is billed monthly rather than deleted along with everything else — see the Terms of Service, section 3, for the rate.

A monogram, a trading line, and your license line — the license line shows on every plan, since displaying it isn't treated as a branding extra. Without a plan that unlocks branding, cases carry the MyCaseViewer wordmark instead.

Pro and up: a top banner image across every case, and a logo overlaid in the corner of your video players. A brand name and link on the video player, back to your own site.

Corporate and Enterprise: pick your own primary, secondary and accent colors for buttons, links and card headers on the case page. The red SECURED CASE VIEWER band stays red regardless — it's a signal clients learn to look for, not decoration.

Add a subdomain like evidence.yourfirm.com and case links are served from it end to end — your client never sees mycaseviewer.com. Add the domain, then add the DNS records shown at your DNS provider, then Verify. Status moves from Awaiting DNS through Verifying to Live once it checks out; a background check keeps confirming it every 15 minutes after that.

With more than one verified domain, choose which one new case links use going forward under “Use this domain for case links.”

Your account has one Account ID (shown at the top of the page, format MCV-XXXXXX) and a portal link (/upload) shared by every sub-user. Add a sub-user with a name and, optionally, an email — with an email, their sign-in details are sent automatically; without one, you hand them the access code yourself. Either way, the access code is shown once, at creation, and can't be retrieved again — only replaced with New code.

With no case assigned, a sub-user names their own case in the portal, and you merge it into a real one afterward (see Merge into another case). Assign one case and they land straight in it; assign several and they pick from a list. Either way, they can no longer create their own case once at least one is assigned.

Disable a sub-user to lock them out without deleting them, or Delete to remove them outright. Each row shows when they were last used, so a sub-user nobody has used in months is easy to spot.

If you're assigned to one case, you land straight in it. With several, you pick which one. With none, you name a new case and your office merges it into the right one later.

Upload the same way as the dashboard — drag files or Choose files. If a large upload stops because you lose signal or close the app, it isn't lost: an Unfinished uploads panel lets you pick it back up next time you have a connection. See uploading with a weak or dropped signal for exactly what does and doesn't survive a dropped connection, and how to add the app to your phone's home screen.

You cannot see your office's other cases, clients, billing, or settings — the portal only ever shows you the case(s) you're uploading into.

Every new account gets 7 days free with no card required: up to 3 cases, 25 GB of storage, up to 10 GB per file, 100 GB of client viewing, links that stay open 7 days, and 1 sealed delivery. Sub-users, branding, custom domains and custom link timers aren't included at any point during the trial — those start at Pro or above once you subscribe. Choose a plan any time from Billing; nothing is charged until you do, and the trial's one seal is a hard limit rather than a free tier of a paid one — a trial account has no billing on file to charge a second one to, so sealing past it asks you to subscribe rather than adding a charge.

Basic, Pro, Corporate and Enterprise, priced by file size, storage, monthly viewing bandwidth, and link duration — see /pricing for the current numbers. Sub-users, branding, custom domains and custom link timers all start at Pro or above.

If you opt in, going over your plan's monthly viewing bandwidth doesn't stop your clients from watching — it bills per GB past the limit, up to a hard spend cap you set yourself. That cap is enforced by refusing to go past it, not just alerting you after the fact, so it's a promise about the largest possible invoice, not a warning threshold.

Each plan includes a number of sealed deliveries per calendar month — see /pricing for the current per-plan counts. Past that, sealing a delivery adds a flat charge to your next invoice rather than being refused, the same shape as bandwidth overage: no separate payment, no interruption to the delivery you're trying to send. The Sharing tab shows how many of the month's included seals you have left before you click Seal, and what sealing this one will add to your invoice if you're past them.

Turn on 2FA with your password, then scan the QR code with an authenticator app (or enter the key by hand) and confirm with the 6-digit code it generates. You're also given one-time backup codes — save them somewhere safe, since they're shown only once and are what get you back in if you lose your phone.

2FA is mandatory for admin accounts.

Some formats need converting before they can play inline for your client — older Word/PowerPoint documents, HEIC iPhone photos, uncommon video containers — and that conversion runs on a third-party service. Turn it off and nothing leaves MyCaseViewer's own infrastructure; those files are offered as a direct download instead of playing inline. This only affects new uploads going forward — files already converted are unaffected either way.

They enter the password once, then see your firm's branding (if your plan includes it), your message, the case files, and any external links you've added. Files play inline; whether they can also download depends on the download access mode you chose.

A “close files” control clears everything from screen without touching the link or the session — a privacy screen for looking away from a shared computer, not a sign-out. Reopen files brings it all straight back.

If you've given them an extension code, “Have an extension code?” on the case page lets them redeem it themselves to push back the deletion timer, without going back through you.

A band at the top of the page links to the Seal Receipt, which offers the sealed manifest and its Bitcoin timestamp proof as downloads your client can verify independently — see how the blockchain seal works.